Privacy Policy

Advanced Backflow Solutions ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you use our services, including:

• Name, email address, and phone number
• Business name and service address
• Backflow device details and compliance records
• Payment and billing information
• Communications you send to us (emails, form submissions, SMS messages)

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Pages visited, time spent on pages, and navigation paths
• Device type, operating system, and screen resolution
• Referring website or search terms

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our backflow testing and compliance services
• Schedule appointments and process service requests
• Process payments and send invoices
• Send compliance reminders and service notifications via SMS or email
• Respond to your inquiries and provide customer support
• Comply with legal obligations, including TCEQ reporting requirements
• Analyze website usage to improve our online experience

Third-Party Services

We use trusted third-party services to operate our business. These providers only have access to the information necessary to perform their functions and are obligated to protect your data:

Stripe (Payment Processing)

We use Stripe to securely process credit card payments. Your payment card details are transmitted directly to Stripe and are never stored on our servers. Stripe's privacy policy is available at stripe.com/privacy.

Supabase (Database Services)

We use Supabase to store customer records, service history, and compliance data. Data is encrypted in transit and at rest.

Google Analytics (Website Analytics)

We use Google Analytics to understand how visitors interact with our website. This service collects anonymized usage data such as page views, session duration, and traffic sources. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

Twilio (SMS Communications)

We use Twilio to send SMS notifications, including compliance reminders and appointment confirmations. Your phone number is shared with Twilio solely for the purpose of delivering these messages.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

SMS and TCPA Compliance

We may send you SMS messages related to your backflow compliance status, appointment reminders, and service updates. By providing your phone number and opting in to our messaging service, you consent to receive these communications.

• Message frequency: Varies based on your compliance schedule (typically 1-4 messages per compliance cycle)
• Opt-out: Reply STOP to any message to unsubscribe from SMS communications at any time
• Help: Reply HELP for assistance or contact us at (817) 301-4247
• Message and data rates may apply depending on your mobile carrier and plan

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable regulations governing SMS communications. We maintain opt-out records and honor all unsubscribe requests promptly.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (HTTPS/TLS), secure authentication, and regular security reviews.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including TCEQ record-keeping requirements), resolve disputes, and enforce our agreements. Backflow testing records may be retained for the duration required by Texas regulatory authorities.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of SMS communications at any time by replying STOP
• Opt out of marketing emails by using the unsubscribe link in any marketing email

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.